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We specialise in Business Process Mapping and Improvement, Performance Support, Operational Excellence, and Change Management services for the Australian market.

We are dedicated to the delivery of superior quality business process management, operational management analysis, optimisation and implementation services to a wide range of clients in most industries.

Our Services

The combination of an understanding of the operation, organisation and market sector brought by our Clients, together with our ability to quickly understand a process, its enablers, and its obstacles, and then how to optimise it, proves consistently to be a powerful and attractive service offering.

Business Process Mapping and Improvement

  • Process mapping, process analysis, process redesign, process standardisation

  • Business Process Management

  • Process cost and FTE analysis

  • High level Business Requirements definition.

Performance Support

  • Writing Policies, Procedures (SOPs), and Work Instructions

  • Forms analysis, forms design, forms redesign

  • Knowledge capture and reuse, Knowledge Management

  • Performance support systems.

Operational Improvement / Excellence

  • Operational efficiency

  • Plant maintenance analyses

  • Supervisory effectiveness

  • Time and motion analyses

  • Shift structure and work volume analyses

  • Operational system analysis / implementation.

Change Management

  • High level change Roadmap

  • Quick Wins campaigns

  • Implementation of new processes, systems, structures, and controls

  • Management & Supervisory training and support

  • Post Implementation Reviews

  • Continuous Improvement.

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Sydney (Head Office)

3 Spring Street, Sydney, NSW 2000

02 9060 6420

Melbourne Office

454 Collins Street, Melbourne, VIC 3000

03 8609 1964

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Brisbane Office

320 Adelaide Street, Brisbane, QLD 4000

07 3077 6629

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