We specialise in Business Process Mapping and Improvement, Performance Support, Operational Excellence, and Change Management services for the Australian market.

We are dedicated to the delivery of superior quality business process management, operational management analysis, optimisation and implementation services to a wide range of clients in most industries.

Our Services

The combination of an understanding of the operation, organisation and market sector brought by our Clients, together with our ability to quickly understand a process, its enablers, and its obstacles, and then how to optimise it, proves consistently to be a powerful and attractive service offering.

Business Process Mapping and Improvement

Process mapping, process analysis, process redesign, process standardisation
Business Process Management
Process cost and FTE analysis
High level Business Requirements definition.

Performance Support

Writing Policies, Procedures (SOPs), and Work Instructions
Forms analysis, forms design, forms redesign
Knowledge capture and reuse, Knowledge Management
Performance support systems.

Operational Improvement / Excellence

Operational efficiency
Plant maintenance analyses
Supervisory effectiveness
Time and motion analyses
Shift structure and work volume analyses
Operational system analysis / implementation.

Change Management

High level change Roadmap
Quick Wins campaigns
Implementation of new processes, systems, structures, and controls
Management & Supervisory training and support
Post Implementation Reviews
Continuous Improvement.