Project Manager delivering process improvements and business requirements to support Point of Sale (POS), ERP, Warehousing, Finance and Membership systems replacement.

Senior Business Analyst, training in-house team of 2 Business Analysts in the use of BPM-based process modelling tools, analysis methodology, plus follow-up support.

Lead 2 Analysts delivering process analysis, requirements definition, and RFQ management, in support of a new finance / payroll solution selection. 36 core business processes were evaluated (22 at Head Office and 14 at Stores).

Sales processes mapping, and process improvement, plus complete an IT Infrastructure audit (partnering with external specialist provider).

Development of Retail Skills Training College course, in support of the rollout of new Learning Management System and college infrastructure, to underpin a brand new retail business unit, processes and systems.

Senior Business Analyst delivering process re-engineering, to support business requirement specifications for new back office and Point of Sale (PoS) systems at national retailer operating 550 stores.