Senior Process Analysts partnered with Newport Consulting to review of a core operating manual, near the end of a significant upgrade for simplicity and consistency of air traffic control rules and procedures;

Achievements;
o Analysed the Air Traffic Control processes and their rules and decision frameworks,
o Mapped a representative set of processes for the handling of normal commercial flights,
o Identified the compliance if these processes with rules and procedures,
o Published the commercial flights processes as an html reference model with multi-level drill down and search functionality for convenient electronic access to users.