The objective of the project was to process map, analyse, and where possible, improve the current state (‘As Is’) business process in detail between Identification of a new supplier & the vetting / setting up of them into the system (local & FX), through to payment of the Supplier Invoice, including the PO, Non-PO and Credit card methods of procurement.

The Project's objective was to assist in the setting up of an internal Business Improvement & Continuous Improvement function within QR, and to equip it with the skills, tools, capability and resources for the execution of value chain and / or business process improvement activities.

QLD Hydro needs to understand their Corporate Services and Land Access / Acquisition processes better, and make improvements on known weak areas. The cope of the project selected by QLD Hydro included.

Examine the Assessments function to determine if the function is correctly resourced to meet the current workload, or if additional resources are required.

The Onboarding & Payroll Process Optimisation Project aimed to deliver the change required to streamline and simplify processes, improving customer and employee experience for priority processes and reduce processing time.

Senior Consultant leading an internal SoilCon team to analyse business processes within Soil Conservation Service (SCS) in support of a program of modernisation of service delivery processes, and the supporting IT Application Systems.

Cross River Rail (CRR) is a major SE QLD infrastructure project, addressing the increasing demand on QLD Rail’s network.

Asset Management in Public Sector - Analysis of processes for tenants, advocates & private owners to report, escalate, & manage housing maintenance issues.

Gap analysis within Engineering Services Branch, targeting increased Customer Service and efficiency, and embedding a continuous improvement culture across Civil Infrastructure, Traffic & Parking, Waste / Street cleaning, & Safety & Support services.

Synoptic undertook a post-merger review across 22 previously independent authorities with insufficient operational standardisation, now in 11 NSW Regions, defining standardised, customer-centric processes, streamlining for optimised efficiency and effectiveness, and minimal Regional variation.

Synoptic undertook a Process Mapping, Analysis, and Improvement project targeting key Land Management processes, with a view to improving business performance and service delivery.

Synoptic lead a 15-person cross-functional Departmental team to define future (‘To Be’) detailed business processes to support the reform-based Fisheries Industry Business Adjustment Program, specifically relating to the establishment of a Subsidised Shares Trading Market (SSTM).

PM / Senior Consultant leading team of 2 consultants delivering forms analysis & redesign, Registrations & Licensing Modernisation Program.

Analysis of current business processes and systems within the functions of Registration, Registration Compliance, Accreditation, and Professional Conduct, to make operational and systems improvements to support a more effective, efficient, robust and scalable service delivery.

Senior Business Analyst / Consultant as part of Newport Consulting team (partner company) conducting a Water Services Process Efficiency Analysis in support of a Business Review of current Operations Management.

Senior Business Analyst / Project Manager delivering process mapping, analysis, redesign, user requirements to support upgrade of Grant Management systems.

Senior Consultant as part of the Newport Consulting team (partner company) conducting a Water Services Process Efficiency Analysis in support of a Business Review of current Operations Management.

Project Manager supporting 2 Process Analysts in process mapping and analysis during selection of a replacement Enterprise Asset Management System (EAMS) to support a multitude of activities within core SHFA AMS processes within the Asset Management Services Division.

Senior Business Analyst / Project Manager delivering Process mapping, analysis and process redesign in support of major system changes within Finance Management business area.

Senior Business Analyst delivering Business Process Management training (BPM training) for Internal Business Analysts utilising specific BPM modelling tool (Holocentric Modeler) and proprietary methodology.

Source-to-Contract, & Procure-to-Pay - process mapping & analysis supporting new systems requirements.

Senior Process Analysts partnered with Newport Consulting to review of a core operating manual, near the end of a significant upgrade for simplicity and consistency of air traffic control rules and procedures.

Senior Consultant assisting with analysis of vendors responses to a Request for Quotation for their compensation management systems replacement.