Standardise key Burials Booking processes within the cemeteries businesses into those acceptable to all 3 Land Managers operating 8 cemeteries, and Funeral Directors servicing OneCrown.

Senior Consultant leading a Ground Maintenance Staff workload analysis within the Memorial Parks & Crematoria Division, producing a model for maintaining standards though accurately increasing staff numbers in a strongly growing operation. Adaptation and deployment for multi-locations, and staff assignment by role.

Senior Business Analyst / Project Manager delivering analysis / process streamlining within the repair business Division, in support of IT system enhancements definition.

Senior Business Analyst / Project Manager delivering process mapping and optimisation within Finance Area (Accounts Payable and GL) in support of anticipated IT systems changes.

Project management of team of 5 Business Analysts delivering process analysis & redesign to support configuration and implementation of a new aviation maintenance-specific ERP and project maintenance system.

Business Requirements Definition: Development of High Level Business Requirements for an ICT technology strategy for major organisation-wide core systems replacement.