Senior Consultant on multiple projects;
• Future Business Process mapping and gap analysis for nearly 30 Customer Service processes to align multiple plant operations in NSW and VIC.
• Future Business Process mapping and gap analysis for approx. 20 Production and approx. 25 Maintenance processes
• Publication of the Customer Service processes as an html reference model with multi-level drill down and search functionality for convenient electronic access to users.
• Online Costing – Future State (‘To Be’) Process definition and mapping in support of the development and launch of an online job costing application