The objective of the project was to process map, analyse, and where possible, improve the current state (‘As Is’) business process in detail between Identification of a new supplier & the vetting / setting up of them into the system (local & FX), through to payment of the Supplier Invoice, including the PO, Non-PO and Credit card methods of procurement.

Updating of 85 selected, representative Standard Operating Procedures (SOPs) at 2 of 3 manufacturing sites in VIC.

End-to-end identification, prioritisation, and detailed mapping, analysis and redesign of Plant Maintenance processes, to address a gap in current documentation, as well as the need to examine opportunities for process improvement.

Senior Consultant / Project Manager leading a team of 1-2 Consultants and a Functional Leads Team of 6 on multiple projects.

Senior Consultant on multiple projects.

Process analysis and improvement within Corporate Accounting function for well known print products franchise operator with multiple service centres.

Senior Consultant delivering Business process improvement project with the Customer Services / Supply Chain function, in support of the rollout of a new Customer Service system in 5 State Offices.

Senior Business Analyst / Project Manager delivering analysis / process streamlining within the repair business Division, in support of IT system enhancements definition.

Order management business process mapping, analysis and process improvement for the order return and credit processing areas.

Delivery of an Inventory Management process improvement project, focusing on improved customer service, reduced cost to serve, improved knowledge utilisation.

Senior Consultant for Skills transfer to internal Business Analysts during a Finance systems transformation project, whilst developing an electronic process reference model, with associated detailed operating procedures, and user training content.

Provided Business Process Management (BPM) Training and support using specific process modeling tool (Holocentric Modeler) for internal Continuous Improvement business analysts.

Supervisor Effectiveness - Supported the implementation of new processes and management and supervisor effectiveness techniques and controls following Management and Supervisor training program for internal staff.

Process mapping, process analysis, gap identification and process redesign in support of Distribution Management / Order Fulfilment part of the supply chain.