Creation of a framework including process flows, guidelines, standards, roles & responsibilities and templates, to better manage all Marketing Services Sales, Product Management & Fulfilment processes in a standard manner;

Achievements:
• Mapped and critically evaluated current (‘As Is’) business processes, including roles & responsibilities analysis,
• Designed and mapped future (‘To Be’) processes, established efficiency and service level benefits.
• Defined high level Business Requirements to support and drive these new processes.
• Identified ‘Quick Win’ initiatives for immediate implementation.