Information Media & Telecommunications

Sales, distribution, operations, administration, performance reporting, call centres, green fields design, regulatory and governance, marketing research, internet governance

Process analysis and improvement within Marketing Services, Sales, Product Management, & Fulfilment (Equifax)

Creation of a framework including process flows, guidelines, standards, roles & responsibilities and templates, to better manage all Marketing Services Sales, Product Management & Fulfilment processes in a standard manner.

Multiple Projects; Process analysis and improvement within Customer Service, and within Global Internet resource management (Asia Pacific Network Information Centre (APNIC))

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Senior Consultant delivering multiple projects.

Process analysis and redesign within Sales, Finance , Logistics, Customer Service and Maintenance (Hitachi Data Systems (NSW, VIC, ACT))

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Lead a team of 2 consultants in delivering Sales process redesign, including Pre-Sales, Direct / Channel Sales, Sales Ops (back office Admin), Business Analysis (Finance), Logistics, Customer Service & Support, Global Solutions Services, and Maintenance functional areas.

Process Reference Model development plus Business Process Management (BMP) user training (Visionstream)

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Development of electronic Process Reference Model, a desktop-based resource for all staff. User training in Business Process Management.

Process Analysis and Re-design, SOX Auditing support, Contract Renewal costing evaluation (Crown Castle (NSW))

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Senior Business Analyst / Project Manager on multiple projects.

Process mapping & redesign, plus Pattern analysis within transactional data for performance reporting (Mootermedia)

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Pattern analysis within transactional data for value maximisation. Process mapping & redesign for performance reporting, digital media technology provider.

Process mapping, analysis and redesign within Voice Services (Macquarie Telecoms (NSW))

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Business process mapping, analysis and redesign within Voice Services Operating Division, plus development of electronic knowledge management reference model, and training of users in Business Process Management and model maintenance techniques.

Sales process automation requirements (MCI (now Verizon) Australia (NSW))

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Lead a team of 2 Consultants / Technical Writers delivering sales process automation, requiring streamlining / automation requirements for complex service configuration and order forms.

Process analysis and improvement within Billing and Customer Services (Optus (NSW))

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Senior Business Analyst delivering business process analysis and process streamlining within Billing & Customer Service business units (Billing Disputes).

Information Management diagnostic survey (Cisco Systems)

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Information Management diagnostic survey within selected areas of Service Operations, Global Product Services, Asia Pacific.

Establishment of Benefits Realisation plan (Sabre Pacific)

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Strategic goal alignment, performance gap identification, establishment of Benefits Realisation Plan; Sales Process analysis and improvement, plus business requirements definition, in support of systems upgrade and structural changes.

Process mapping and analysis with high level Business Requirements development (Legion Interactive)

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Process mapping and analysis with high level Business Requirements development for enhancements to various systems.

Portfolio governance model establishment, plus Skills training course development (Telstra)

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Established a portfolio governance model - Business Service & Solutions Division, related Business Case, Benefits Outcomes Roadmap, & Change Management Plan.

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