The objective of the project was to map and analyse selected business processes from Staff Resourcing and Development, as well as the Intake Stage of the Client lifecycle, across two of three lines of service delivery (Disability Services, Children & Young People Services (CYPS), and across part of the third service line (Allied Health, Support Coordination & Housing).

7 Functional Areas analysed;
• Client Intake
• Staff Recruitment ,
• Staff Onboarding ,
• Learning & Development
• Staff Leave Management,
• Organisational Workforce Analysis,
• Reporting.

Over 4 weeks we undertook the development of a Process Inventory plus prioritisation Analysis, by simply identifying the current processes (naming, sequencing, and giving them some brief attributes);
• Defined a one-line purpose statement (what the process is designed to do), including the start / end points,
• Defined the organisational roles and positions involved in the process,
• Identified any key I/T systems in the process,
• Captured any ‘Regionality’ in any process (differences in ostensibly the same process across multiple Regions),
• Identified the main ‘Pain Points’ within the current process, and attributes a quantitative, relative ranking score,
• Ensured both Executives and Operatives are talking in the same terms about the same set of processes,
• Helped to select which processes are a priority for detailed mapping, analysis and process improvement (and which can be deferred).