Project to map 46 key business processes related to the Merchant Acquiring Operations lifecycle to (a) capture how they currently operate, (b) identify and document process / systems improvements wherever possible (including any Quick Wins) and (c) establish a more stable platform for consolidation and ongoing growth. Scope included Sales, (Direct and Partner), Underwriting, Onboarding, Provisioning and Deployment, Settlements, Collections, Monitoring, Customer Support, Offboarding.

Achievements:
Over 18 weeks we;
• Identified 46 key Sales, Merchant Risk Management, Onboarding & Merchant Operations, Fin Ops, and Customer Support processes for ‘As Is’ mapping and review,
• Critiqued ‘As Is’ processes to identify gaps between the current process and future requirements,
• Defined high level Requirements for change to drive these new processes,
• Validated any IT System-impacting requirements for change with ICT Application Analysts,
• Designed and mapped Future (‘To Be’) processes,
• Provided validated Future state (‘To Be’) process maps plus requirements for change to ICT, to help inform their core IT system development program,
• Helped to identify an implementation prioritisation and sequence.