The objective of the project is to develop and implement scalable, efficient and effective processes, procedures and systems across the business as part of an IMS to (a) enhance the capability for customers and partners, and (b) better support the meeting of legal, license, contractual, fiduciary, compliance and governance obligations in delivering services.

Functional areas included were; Funds Management, Capital Transactions, Development Management, Asset Management, Operations, and Finance.

Initiatives included;
• Identify, agree, and prioritise all relevant processes in scope (Process Inventory),
• Map the Current State (‘As Is’) business processes in detail across the areas of direct impact (sequence, roles and responsibilities, systems, rules, key artefacts, etc),
• Define the architecture of the Integrated Management System (IMS) framework, as an electronic reference model, allowing the user to access information in context to the task they are undertaking at the specific time, supporting navigation from multiple entry points,
• Build the draft IMS Framework model, testing the linking of content within the model (e.g., existing process diagrams, policy documents, Procedures, guidelines, Templates etc),

Currently underway:
• Implement and train users on the use of the IMS,
• Define a Continuous Improvement Plan for building optimisation capability and a culture of continuous improvement within Aliro.