23
Years of delivering superior services
95%
Percent of Australian industry sectors
130+
Highly satisfied clients
200+
Diverse projects for these clients
Our Services
The combination of an understanding of the operation, organisation and market sector brought by our Clients, together with our ability to quickly understand a process, its enablers, and its obstacles, and then how to optimise it, proves consistently to be a powerful and attractive service offering.
Why Choose Us
Process specialisation
Our client’s knowledge of the process combined with our BPI methodology fast-tracks the path to significant, sustainable results.
Fast results
We map and analyse a business process within 1 day, then define improvement solutions in 1 further day, a market rarity.
Industry breadth
Analysis, Facilitation, Redesign and Implementation experience spanning over 130 clients across most industry sectors.
IT agnostic
We do not sell IT systems, nor represent any particular systems provider; our independence is greatly valued by our clients.
Sophisticated workflow modelling and analysis
We look for operational bottlenecks and hidden costs resulting from inadequate Policies, Processes, People/Skills and Technologies.
Domain breadth
Effective across Customer Service, Operations, Supply Chain, HR, Finance / Admin Support Areas, identifying efficiency improvements of 20% to 30%, and up to 40% service level improvements.
Highly collaborative approach
Blending `Bottom-up’ (working with our client’s staff to identify issues and build commitment to change) with ‘Top-down’ (working with our client’s managers to impart strategic requirements into future processes).
Implementation know-how
We know how to provide`on-the-floor’ supervisory coaching, support and management of the change to ensure benefits are realised, sustainable and repeatable.
Robust and Effective Approaches
We are acknowledged as having one of the fastest, most robust and auditable approaches in the market. Our structured project management, analyses and delivery approaches deliver tangible outcomes such as sustainable cost reduction, improved service levels, and increased throughput.
What Our Customers Say
Outcomes
Improved throughput
Organisations wishing to increase their throughput rates need to consider two questions beforehand. One, will their market buy the additional items they deliver? And two, is there sufficient financial benefit in delivering the extra items in the first place? If both the answers are `yes’, then throughput improvements are a meaningful goal.
Improved margin
Margin in a business is often expressed as a percentage of revenue. In many cases it is applied at many levels including gross profit, net profit, contribution etc. In all these cases it is a measurement of a value, typically profit within a context of an industry accepted formula.
Reduced operating costs
Operating costs, often referred to as OPEX, is the category of expenses in a business that occur as a result of its normal business operations. A key objective in what we deliver is to assist management in determining how operating expenses can be reduced without significantly affecting the business’ ability to compete.
Improved return on assets
Assets in a business are often expressed as items of economic value to that business, for example: cash, inventory, equipment, computer systems, real estate, goodwill, patents etc. Assets in an accounting sense fall into tangible (physical and measurable) and intangible (conceptual and complex to measure).
Business Process Improvement 101
See what they don’t teach you in BPR, BPI, BPM, Six Sigma, Lean, TQM etc. Learn how to REALLY read a process map. Learn how to find the ‘4 key metrics’ of any process. Learn how to use these to predict and quantify efficiency, throughput and service level improvements to support a business case for change.
Process Mapping on Steroids
See the huge productivity benefits in utilising a process modelling tool (Holocentric Modeler) over a process drawing tool (Visio). Learn how to use a process’ time and cost KPIs to establish a performance baseline, and guide the identification and evaluation of improvement
opportunities.
Knowledge Capture & Reuse
Reusable knowledge in business provides daily guidance to people so that they can make judgments, formulate decisions and do their work. It tells us who should act, what should be done, when it should happen, where work should be conducted, why it is important, and how to do it so that we can optimise our effectiveness.
Our Recent Clients
