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24
Years of delivering superior services
95%
Percent of Australian industry sectors
130+
Highly satisfied clients
200+
Diverse projects for these clients
Our Services
The combination of an understanding of the operation, organisation and market sector brought by our Clients, together with our ability to quickly understand a process, its enablers, and its obstacles, and then how to optimise it, proves consistently to be a powerful and attractive service offering.
Why Choose Us

Process specialisation
Our client’s knowledge of the process combined with our BPI methodology fast-tracks the path to significant, sustainable results.

Fast results
We map and analyse a business process within 1 day, then define improvement solutions in 1 further day, a market rarity.

Industry breadth
Analysis, Facilitation, Redesign and Implementation experience spanning over 130 clients across most industry sectors.

IT agnostic
We do not sell IT systems, nor represent any particular systems provider; our independence is greatly valued by our clients.

Sophisticated workflow modelling and analysis
We look for operational bottlenecks and hidden costs resulting from inadequate Policies, Processes, People/Skills and Technologies.

Domain breadth
Effective across Customer Service, Operations, Supply Chain, HR, Finance / Admin Support Areas, identifying efficiency improvements of 20% to 30%, and up to 40% service level improvements.

Highly collaborative approach
Blending `Bottom-up’ (working with our client’s staff to identify issues and build commitment to change) with ‘Top-down’ (working with our client’s managers to impart strategic requirements into future processes).

Implementation know-how