The Right Start


Common Project Approach

Our approach ensures our clients start from the position of ‘we don’t know what we don’t know’ (Stage 1), and in doing so, maximise the return from their investment in change. We often recommend a 4-Staged approach in our project methodology;

Stage 1 – Foundation and Planning

Identification of the detailed business processes currently in existence through the development of a Process Inventory, then prioritisation of those for further analysis in subsequent project Stages. The timeframe for this Stage is normally a few days.

Stage 2 – Analysis

Determination of the current (‘As Is’) processes in detail though process mapping, then any gap analysis, and identification of opportunities for improvement. The timeframe for this Stage is clearly to be determined by the outcome of Stage 1, but is typically measured in weeks, not days.

Stage 3 – Definition

Definition of the future operation. This is where findings from Stage 2 are incorporated into new (‘To Be’) process designs, and a Business Requirement for change is produced. Crucially, a key element of this Stage is consultation with staff to allow sufficient time to;

  • clearly communicate drivers for change (from the gap analysis),
  • elicit their recommendations,
  • start thinking about how they will accommodate the impact of the overall change.

The timeframe for this Stage is determined by the outcome of Stage 2, but again is typically measured in weeks, not days.

Stage 4 – Implementation

Implementation itself is a phased approach, taking into account;

  • All identified Quick Wins,
  • All larger scale change, including business model change, I/T systems change, process or workspace layout change, organisational structural change, job training / retraining, HR consultation processes, and migration from ‘As Is’ to ‘To Be’.