Our Sector Experience:
The Australian Tertiary Education sector is an area we have significant experience in Business Process Improvement, and some recent examples of our work in this sector include;
- optimising Customer Service and Course Data Management processes *
- streamlining Student Administration processes *
- removing delays and errors in new starters processes (‘Day Zero’ readiness initiatives)
- redesigning end-to-end Course Materials provisioning processes (print and online) *
- optimising Campus Bookshop operations *
- improving Finance and HR processes within existing integrated administration (shared services) departments *
- streamlining Facilities Management processes and assessing new system requirements,
- streamlining Fixed Asset management processes.
*case studies available on request.
Some Example Projects:
|1||The University of Melbourne||Melbourne VIC||Streamlining 16 financial and HR processes within integrated administration|
|2||Victoria University||Melbourne VIC||Streamlining key Accounts Payable processes, 2 processes|
|3||University of Southern Queensland||Toowoomba QLD||Course materials process improvement, plus campus bookshop process redesign, approx 135 processes|
|4||Macquarie University||North Ryde NSW||Multiple projects within Student Administration in Faculty of Business & Economics plus central related administration functions, 74 processes|
|5||The University of Sydney||Sydney NSW||Process analysis and improvement in 3 selected Student Administration processes|
|6||Australian Catholic University||Sydney, Brisbane, Melbourne.||Process improvement within HR and staff commencement processes, approx 25 processes|
|7||University of New South Wales||Sydney NSW||Process Improvement within Facilities Management, over 50 processes|
|8||Chisholm Institute of TAFE||Dandenong & Frankston, VIC||Customer Service, Student Admin & Data Management Workflow Project, approx 40 processes|
|9||Deakin University||Melbourne VIC||Process improvement within Fixed Asset processes of Finance, over 24 processes|
|10||Sunshine Coast Institute of TAFE||Sunshine Coast QLD||Customer Experience process reengineering project, within ‘Discover & Decide’ parts of the value chain, including Client Services & Call Centre, Media & Marketing, & VET Support, Planning, Budgeting, approx 40 processes.|
|11||Australia Pacific Technical College (APTC)||Box Hill TAFE (VIC), Sunshine Coast TAFE (QLD), APTC Nadi (FJ)||Redesign of Corporate Services Delivery Model|
Why Choose Synoptic?
Our philosophy is to preferably work ‘with and through’ your staff to balance skills transfer with an acceptable rate of speed. We believe that the combination of an understanding of the operation, organisation and market sector brought by our Clients, together with an ability to quickly understand a process, its enablers, and its obstacles, and then how to optimise it, proves consistently to be a powerful and attractive service offering.
Our results are achieved by using a highly collaborative approach, blending ‘Bottom-up’ (working with staff to identify current processes, issues requiring improvement, and building the understanding and commitment at grass roots) with ‘Top-down’ (working with managers and executives to impart strategic requirements into future processes).
Where appropriate, this is supported by our sophisticated workflow modelling and analysis, looking for operational bottlenecks and hidden costs resulting from inadequate Policies, Processes, People/Skills and Technologies, and working with your teams to target these for improvement. Other projects require us to spend time ‘in the shoes’ of the staff, Team Leaders and Supervisors who ‘live the process’ on a day to day basis, to build a deep understanding of the operational issues facing them, and hence to develop sustainable solutions for their minimisation.
We use simple, repeatable techniques that quickly enable your staff to become involved and self-sufficient in the identification and implementation of business improvement initiatives. This approach maximises the ‘stickiness’ of the change in your organisation in the long-term.
We are equally comfortable to provide only specialist advice, or to get involved with assisting in the implementation of sustainable change. During implementation support, we provide ‘on-the-floor’ supervisory coaching, support and management of the change to ensure benefits are realised, sustainable and repeatable.
Tags: campus bookshop processes, consultant in education, consulting higher education, consulting services for education, course materials production, customer service universities, education consultancies, education consultancy services, education consultant services, Facilities Management Universities, higher education consultancy, higher education consulting, Higher Education processes, new starters human resources, Process improvement higher education, Process improvement Tertiary education, Procurement processes higher education, Shared Services Universities, streamlining student administration, Student Administration processes, student administration system, student administration system change, student administration system implementation, student management system, student management system change, student management system implementation, Tertiary Education processes