Why capture and reuse organisational knowledge?
Reusable knowledge provides vital daily guidance to employees to support understanding, make judgments and do their work. It tells them what should be done, when and where it should happen, who should act, and what performance levels constitute a ‘good day at the office’. Having electronic versions of Policies, Processes, Procedures, Work Instructions, Forms and Templates, Reference guides, all interlinked and located in one place, as a single source of the truth, ensures staff can find what they need when they need it.
The more easily an employee can access this knowledge, the more likely they will be to succeed.