As part of the Newport Consulting team delivering process modelling, analysis, to support operational improvements;
- Mapped and analysed over 60 processes relating to Asset Management, Project Management, infrastructure Maintenance, and Business Services,
- Undertook quantitative analysis using workflow modeling software to derive key metrics of unit work and cycle times, FTE requirements per process,
- Such metrics would be utilised in the definition and implementation of a Services and an Asset Maintenance Management Operating System (MOS),
- Undertook process critique and identification of utilisation improvement opportunities,
- Supported the development of requirements for future process flows and operational management frameworks as part of the design phase of the project.