Forms analysis and redesign in support of Registrations and Licensing Modernisation Program:
- Managed a Team of 2 Consultants analysing the opportunity to streamline the existing population of nearly 550 forms and related documents supporting over 100 business processes,
- Undertook a complete mapping and analysis of Processes to Forms highlighting duplications and opportunities for consolidation,
- Undertook the detailed analysis of 2 core forms related to Vehicle Registration Renewal, and Driver Licensing Renewal,
- Built a Forms to Fields mapping tool to allow capture and management of relationships of fields found in forms found in processes, to support ongoing systems development and data integrity maintenance.
- Developed user procedures and trained users.