Vehicle licensing – Qld. Dept Transport

vehicle licensing
Forms analysis and redesign in support of Registrations and Licensing Modernisation Program:

  • Managed a Team of 2 Consultants analysing the opportunity to streamline the existing population of nearly 550 forms and related documents supporting over 100 business processes,
  • Undertook a complete mapping and analysis of Processes to Forms highlighting duplications and opportunities for consolidation,
  • Undertook the detailed analysis of 2 core forms related to Vehicle Registration Renewal, and Driver Licensing Renewal,
  • Built a Forms to Fields mapping tool to allow capture and management of relationships of fields found in forms found in processes, to support ongoing systems development and data integrity maintenance.
  • Developed user procedures and trained users.